Self-Service Portal
Empower your customers and vendors with a 24/7 digital support center
Reduce call volume, decrease operating costs & improve customer service
ciePortal is a single service web portal that integrates seamlessly with your cieTrade system. It provides your customers with secure and immediate access to their service, payments, pricing information and more from anywhere. It helps save time and adds value to your relationship with your customers and recycling partners, while minimizing requests to your back office.
Noah Goodman, President
Provide Real-time Information
On-demand access to shipment details, service requests, charges and payments, and summary reporting is available for customers and suppliers directly from your website. You can drill down to view important details, including load details, statuses, contract terms and more. You can also export to Microsoft Excel for further analysis.
Help Measure Recycling Efforts
Your trading and recycling partners can instantly evaluate their recycling efforts with a material distribution chart that displays recycled tonnage with user definable categories. Information is gathered based on actual tonnage and distribution of recycled commodities. It also features an Environmental Impact Statement based on EPA guidelines that makes it easier for customers to measure the performance of their recycling program.
Key Features
- Provides your customers with fast, real-time access to information on their recycling program
- Reduces calls and emails to your back-office while improving customer service
- Helps meet service level demands for new business
- Adds value to existing customer relationships
- Fully customizable and branded for your business
- Provides reports for individual locations or in consolidation
- Can be viewed from workstations, smartphones or tablets
- Exports directly to Microsoft Excel
- Secure user access is easily administered from your cieTrade system
- Easily accessible from your company website’s home page
Additional Tools
MOBILE APPS
cieMobile
cieTrade’s mobile reporting app provides sales reps and managers with real-time access to cieTrade account information and key management reports from the road or anywhere else.
MOBILE APPS
cieDispatch
cieDispatch lets your drivers retrieve a list of assigned tickets, get directions to service locations, update job status, record notes, and even capture photos.
FAQ
Yes, ciePortal can be custom branded with your business logo and made easily accessible from your company website’s home page.
Yes, since ciePortal is fully integrated with your cieTrade account, your data is automatically synced.
Yes, customers have the ability to request types of service, for specific locations and equipment, as well as the time and day they’d like the service to occur. This information will be directed to your cieTrade system in real-time, allowing your customer service team to quickly and easily keep up with demand.
ciePortal allows clients to include a live link to their chosen payment gateway, providing their portal users with a quick and easy way to pay their open invoices.
Interested in Learning More?
Learn how cieTrade can meet the unique needs of your trading or recycling business with an online demonstration tailored to your specific areas of interest.